Policies

International Shipping

Silarius ships internationally — here's exactly how the process works, from checkout to your door.

Know the handoff point

Silarius is only responsible for getting your order to our NJ warehouse. From there, you arrange the international carrier — and that carrier is responsible for delivery from that point on.

How it works

  1. At checkout, choose the following shipping address so your order gets reserved for international handoff: Silarius LLC, International Unit
    1033 US Highway 46, Unit 204
    Clifton, NJ 07013

  2. Once processed, your order is automatically sent to our NJ warehouse and reserved under your name.

  3. Email us a valid prepaid shipping label from an authorized US carrier — USPS, UPS, FedEx, or DHL. Choose a drop-off option rather than a pickup option, which usually costs more.

  4. Once we receive your label, we attach it to your product(s) and drop the package at the carrier's pickup location.

  5. From there, delivery to your international address is between you and the carrier you chose. If an issue comes up in transit, it's resolved with that carrier directly.

  6. If you return goods after we've already processed the order to our warehouse, the return label back to our US warehouse is at your cost.

Good to know

Customs & duties

You're responsible for all taxes and duties (including VAT) charged by your country. Silarius has no control over customs holds or fees — as an example, UK residents might expect a customs charge of at least 20% of the purchase total.

If a package is held for pickup and payment and you don't collect it, we won't refund the product charge. By purchasing, you accept this as your financial responsibility.

Insurance

Worried about loss or damage in transit? Most global express carriers offer shipment insurance — and if it's not already included, it's usually inexpensive and easy to add when you buy your label.

Exchange rates

All prices on Silarius.com are in US dollars. For a local currency estimate, check a site like Yahoo Finance. Rates change daily and Silarius isn't responsible for losses from currency fluctuation — your card issuer may also charge a conversion fee.

Small charge verification

International cards sometimes need extra verification. By ordering, you agree to a possible small, fully refundable charge for this:

  1. If needed, we'll email you to confirm your order with a link and instructions.
  2. We charge a small amount to your card (usually under $3.00), refunded immediately after verification.
  3. Once your response matches the charged amount, we ship within 1–2 business days.

Questions about shipping to your country?

Our team typically replies within 24 hours during business hours.

Contact our team →